Reservations Agent | JW Marriott
Job Description
Job Number 24084609
Job Category Reservations
Location JW Marriott Bucharest Grand Hotel, Calea 13 Septembrie 90, Bucharest, Romania, Romania VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Our most successful Reservations Agent is someone who has:
- Fluent English
- Very good computer skills (Opera knowledge can be an advantage);
- Orientation towards customer service;
- Warm, friendly, outgoing personality, very good hospitality skills;
- Excellent communication skills, calm professional disposition, ability to support and help co-workers;
- Ability and desire to learn;
- Telephone Etiquette Skills.
As Reservations Agent, you will:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail;
- Verify all reservation information with callers to ensure accuracy;
- Accommodate and document special requests in an accurate and efficient manner;
- Determine the most appropriate room type to meet guest requirements and maximize room rate;
- Explain guarantee and cancellation policies to callers;
- Describe room accommodations and benefit feature sale amenities to guests;
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days;
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events);
- Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers;
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in our programs;
- Follow “up selling” techniques and sales strategies in order to maximize property revenue;
- Identify repeat guests using appropriate codes.
Would you like a place that offers you…
- Discounted accommodation in over 8,500 hotels all over the world. Yes, 8,500!
- Unlimited career opportunities ( both internationally and locally);
- Meal vouchers;
- Medical benefits package;
- 5€ breakfast when staying in any of our European hotels;
- Discounts on food and beverages in all our restaurants and bars;
- Discounts for friends and family;
- Wellness and mental health programs;
- 21 Holiday Days (increases with length of service);
- World class training and development;
- Amazing associates’ parties;
- Bonuses when you recommend your friends to our jobs
- …and much more
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
