Reservations Agent (Full-time) | Holiday Inn Sydney Potts Point | Holiday Inn

Job Description

About us 

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying 
a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them 
create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve 
been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give 
you a warm welcome to the Holiday Inn® family. 

What’s the job?

As Reservations Agent, you’ll be responsible for all reservations activities such as recording and processing 
all reservation inquiries made by phone, fax or email and converting to sales where possible to meet hotel 
targets. You’ll work closely with other Hotel departments such as Sales & Marketing and Front Office to 
ensure a positive delivery of guest experience 

What we need from you

• The right to work in Australia
• Minimum 6-12 months Front Office/Reservations/Customer Service experience
• Qualifications in Hotel Management and/or Hospitality related field preferred
• Proficiency in Opera Property Management System and integrated Point of Sale and channel 
management systems is highly regarded
• Excellent written and verbal communication skills, and conflict resolution. Fluency in English, 
while bilingual or multilingual would also be advantageous
• Excellent attention to detail
• Excellent stakeholder management, ability to collaborate effectively with departments on groups 
and projects
• Strong organisational skills and ability to prioritise workflow and workload individually and 
across the team. Assist with other duties as required
• Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts 
are all part of the job

What we offer 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

About us 

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying 
a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them 
create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve 
been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give 
you a warm welcome to the Holiday Inn® family. 

What’s the job?

As Reservations Agent, you’ll be responsible for all reservations activities such as recording and processing 
all reservation inquiries made by phone, fax or email and converting to sales where possible to meet hotel 
targets. You’ll work closely with other Hotel departments such as Sales & Marketing and Front Office to 
ensure a positive delivery of guest experience 

What we need from you

• The right to work in Australia
• Minimum 6-12 months Front Office/Reservations/Customer Service experience
• Qualifications in Hotel Management and/or Hospitality related field preferred
• Proficiency in Opera Property Management System and integrated Point of Sale and channel 
management systems is highly regarded
• Excellent written and verbal communication skills, and conflict resolution. Fluency in English, 
while bilingual or multilingual would also be advantageous
• Excellent attention to detail
• Excellent stakeholder management, ability to collaborate effectively with departments on groups 
and projects
• Strong organisational skills and ability to prioritise workflow and workload individually and 
across the team. Assist with other duties as required
• Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts 
are all part of the job

What we offer 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.