Reservations Agent | Crowne Plaza Hotels & Resorts

Job Description

Tasks and Responsibilities

Your tasks and responsibilities as a Hotel Reservation Agent may vary, but generally include the following:

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about their reservations
• Providing customers with information about the hotel’s accommodation options, rates, and amenities
• Processing reservations, cancellations, and modifications using reservation software
• Collecting and processing payments from guests
• Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
• Updating and maintaining customer information in the reservation system
• Providing guests with directions and recommendations for local attractions and restaurants

Tasks and Responsibilities

Your tasks and responsibilities as a Hotel Reservation Agent may vary, but generally include the following:

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about their reservations
• Providing customers with information about the hotel’s accommodation options, rates, and amenities
• Processing reservations, cancellations, and modifications using reservation software
• Collecting and processing payments from guests
• Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
• Updating and maintaining customer information in the reservation system
• Providing guests with directions and recommendations for local attractions and restaurants