Reservation Manager | Accor

Job Description

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

• Oversee the daily operations of the reservations department, ensuring efficient and accurate handling of all reservations.
• Develop and implement effective reservation strategies to maximize room occupancy and revenue.
• Monitor and analyze reservation data to identify trends and opportunities for improvement.
• Train, mentor, and supervise reservation agents to ensure high performance and professional development.
• Maintain strong relationships with guests, travel agents, and online booking platforms to enhance guest satisfaction and drive bookings.
• Collaborate with the sales and marketing teams to create and promote special offers and packages.
• Ensure all reservation inquiries, modifications, and cancellations are handled promptly and professionally.
• Prepare and present regular reports on reservation activities, occupancy rates, and revenue performance.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.
• Implement and maintain reservation systems, policies, and procedures to ensure efficiency and accuracy.
• Handle guest complaints and issues related to reservations, providing effective solutions and maintaining a positive guest experience.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a reservations role, with at least 2 years in a managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in reservation systems (Opera, etc.) and Microsoft Office Suite.
• Ability to analyze data and make strategic decisions.
• Exceptional organizational and multitasking abilities.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Fluency in English; knowledge of additional languages is a plus.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.