Receptionist – Ibis Wellington | Accor
Job Description
Company Description
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties!
Job Description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Reporting to the Front Office Manager/Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.
This is a full time role working across a 7 day roster, waged at $25.43 per hour.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Achieve an accurate and logical work sequence.
- Follow procedures for cash and security on front desk.
- Ensure reservations have correct tariffs and up-sells.
- Ensure messages are accurate and passed on promptly.
- Provide business centre services as required, with correct charges posted for guests.
- Positively respond to all queries (both internal and external), redirect to departments as required.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Qualifications
- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
- Motivated
- Reliable
- Flexible
- Good Communication skills
- Ability to work on a rotating roster
- Can work under pressure in a busy environment
- A thorough working knowledge of the front office operations
- Strong cash handling skills
- An excellent telephone manner
- A great personality
- Enjoy being innovative and creative with a passion for delivering customer service
- Ability to demonstrate great organisational skills
- Eligibility to work in New Zealand
- Ability to exceed customer expectations
- Excellent time management skills
- Knowledge of Opera Cloud is preferred
Additional Information
At Ibis Wellington, we’re all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:
- Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning!
- Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide – because why not?
- Dress to Impress: We’ve got your back with provided and laundered uniforms.
- Fuel Up: Daily staff meals are on us while you’re on duty.
- Accor’s Parental Leave Scheme: Supporting you in all stages of life.
- Celebration Time: Join in on staff celebrations and get recognized for your tenure.
- Employee Assistance Program: Your go-to support for all things work and beyond.
Join us at Ibis Wellington, where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
