RECEPTIONIST/GUEST SERVICE AGENT | The Balmoral

Job Description

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

The Position

Are you passionate about giving a warm welcome and stand-out service? Keen to develop your career at the front of a world-leading luxury hotel? Then we’d love to invite you to join our reception team at Rocco Forte Hotels.

As a Receptionist, you’ll be the charming, confident face behind the reception desk — the first point of contact between guests and the hotel. Working alongside our Reception Manager, you will deal with any guest requests, and ensure that special guest instructions are planned for, communicated, and carried out.

You will possess a clear, considerate telephone manner, a good head for numbers, exceptional organisation skills, and IT conversance. Naturally, you will bring with you excellent interpersonal skills and be a team player, working to deliver the best experience for guests as a collective. In turn, you be given the support to develop your skills and career with us.

Ultimately, your insight, commitment, and pride in your work will make you an integral part of the Rocco Forte family.

Why join us at Rocco Forte Hotels?

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

  • 29 days holiday per annum
  • Occupational Pension Scheme
  • Meals on Duty
  • £25 per night discounted rates at Rocco Forte Hotels
  • 50% discount on food and beverage
  • 25% discount on Spa Treatments
  • 20% discount on products in the Health Spa
  • Learning and Development Opportunities
  • Recognition & Reward Scheme
  • Cycle to Work Scheme
  • Local Retailer Discounts
  • Employee Social Events
  • Employee Assistance Programme

£26,000 expected package (salary plus discretionary service charge)

Location