Receptionist | Accor

Job Description

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today’s hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland’s sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.

As a worldwide leader in hospitality, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Pullman Auckland is looking for a talented and passionate Receptionist wishing to expand their knowledge in a 5-star hotel environment.

As a Receptionist, your primary responsibilities will include:

• Welcome guests from all corners of the world to our beautiful hotel, growing relationships with new and regular guests.
• Ensure accuracy and professionalism with information and payments during arrivals and departures.
• Maintain a logical work sequence, adhering to cash handling and security procedures.
• Provide valuable local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and rates.
• Manage guest property with care, ensuring proper documentation for storage.
• Promote Accor loyalty programmes, contributing to guest satisfaction and brand loyalty.
• Work closely with a fantastic team, fostering positive relationships with other Pullman Auckland departments, including Housekeeping and Reservations.

Whilst talent and attitude are our primary requirements, you also have:

• Experience in a busy hotel environment
• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Full NZ Drivers license and Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays 

Why join Pullman Auckland? 
Pullman Auckland isn’t just about developing your career; it’s also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Enjoy discounted hotel stays, food, beverage rates, and spa treatments worldwide with your Heartist card.
• Daily staff meals provided.
• Participate in ongoing reward and recognition programmes.
• Access opportunities for development and global career progression within Accor.
• Achieve your ideal work-life balance with our ‘Work Your Way’ programme.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”