receptionist – 100% | Accor

Job Description

Job Description

– Welcomes the customer upon arrival with attentiveness and kindness.

– Contributes to customer loyalty through warm and personalized interactions.

– Ensures that administrative procedures never overshadow the customer relationship.

– Takes into account and anticipates the needs of the customer.

– Handles any objections or remarks from the customer.

– Embodies the image of their brand and hotel through impeccable behavior.

– Carries out operations related to customer check-in and check-out in accordance with internal procedures.

– Informs the customer about stay conditions, formalities, and services offered by the hotel.

– Manages phone calls.

– Transmits necessary information to other departments (floors, technical, etc.) and other team members.

– Ensures availability and freshness of documents, products, and supplies necessary for service and/or the customer.

– Takes reservations.

Work Experience

– Strong interpersonal skills, hospitality, and service orientation,

– Team spirit,

– Listening and anticipation skills,

– Good appearance, articulate speech,

– Dynamism,

– Commercial mindset,

– Proficiency in German, English, and French.