Reception Supervisor | Rose Wood

February 13, 2024

Job Description

What you will do: 

The Reception Supervisor is responsible for supporting the reception team, providing reports, meeting with and assisting guests, liaising with the accounts team regarding invoices and payments and ensuring all departments are kept up to date on reservations and guest requirements.  In addition, the Reception Supervisor will be required to roll up their sleeves and do reception shifts.  

In addition, you will: 

  • Assist guests with activities 
  • Be the central communication centre for the Lodge 
  • Collate guest accounts, balance daily audits, answer telephone and general guest correspondence 
  • Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests 
  • Administration tasks to ensure the smooth running of the front office department and lodge 
  • Assisting with Guest Services tasks when required (such as luggage and valet). 

About you: 

The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true five-star experience for our guests. In addition, candidates must be able to demonstrate -  

  • Previous reception experience within a five-star hotel or lodge environment  
  • A working knowledge of RMS or Opera Property Management system as well as above average computer skills 
  • Supervisory experience preferable 
  • Excellent organisational / administrative skills 
  • Attention to detail is key to success in this role 
  • A passion for developing a career in the hospitality sector  

We offer an excellent work environment where promoting a positive work life balance is key to our success.  

What we offer: 

We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.  In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. Having your own reliable transport, is important and you will also need a valid working visa to apply. 

If you wish to apply for this role and have the attributes above, we’d love to hear from you.