Quality & Sustainability Executive | Accor

Job Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Ensure the implementation and monitoring of quality, sustainability and hygiene policies and standards within Novotel Nairobi Westlands, ensuring that standards and processes are applied effectively and in compliance with current regulations. Champion various certifications e.g Green Key

1. Quality:

• Being a member of the quality committee involves actively contributing to improving the service
• Define and implement quality procedures and standards to ensure compliance with the required Accor standards
• Monitor compliance with the quality rules put in place by the hotel
• Write a control schedule and monitor the implementation of these procedures
• Oversee quality assurance processes, including internal and external audits
• Establish training programs for department heads on Accor standards
• Coordinate corrective and preventive actions to guarantee the application of standards
• Ensure the processing of guest complaints
• Participate in the drafting of quality documents
• Write, update and disseminate the various quality procedures
• Organize meetings following mystery shopper visits, disseminate the results and take the necessary actions to improve the result

2. Sustainability:

• Lead the Sustainability committee by supervising the implementation of actions and ensuring their monitoring
• Develop and implement an ESG strategy (Environment, Social & Governance) through a roadmap and an associated calendar
• Implement and develop the necessary actions according to the Green Key Label criteria
• In collaboration with the departments concerned, implement and develop actions according to the strategy developed by the Accor Group.
• Support the hotel in reducing its environmental impact (air, water, soil, human health) and promote its societal impact
• Monitor the analysis of energy consumption and make recommendations to improve energy performance.
• Raise awareness, train and mobilize employees on sustainable development issues and provide them with the tools and knowledge necessary to act in favor of it at work and outside (reduction of the carbon footprint, awareness of eco-friendly actions, etc.)
• Conduct regulatory monitoring in order to follow the country regulatory developments in terms of sustainable development and ensure that the company is in compliance with the laws and standards in force
• Monitor and evaluate the company’s progress in its ESG approach, using appropriate performance indicators (environment, ethics, responsible purchasing, social, etc.)
• Manage environmental, social and governance risks linked to the company’s activities (pollution, waste, exclusion of people, etc.)
• Collaborate with business stakeholders such as guests, suppliers, investors and local authorities, to strengthen the company’s social and environmental responsibility
• Create ESG reports on the company’s sustainability performance in order to be able to communicate internally and externally in a transparent and reliable manner
• Manage reporting according to Accor group instructions

3. Hygiene:

• Lead the Hygiene committee by supervising the implementation of actions and ensuring their follow-up
• Develop, implement and maintain strict health and safety policies and procedures in accordance with Accor standards and local regulations
• Coordinate and manage preventive and corrective actions, following internal Hygiene Audits, local authorities and those organized by the brand
• Train and educate staff on hygiene and safety practices, by organizing regular training sessions and providing necessary guidelines and resources.
• Carry out regular inspections of all areas of the hotel to ensure hygiene standards are met, identifying areas for improvement and taking immediate corrective action where appropriate
• Manage the pest prevention plan in cooperation with an external company for the hotel
• Collaborate closely with other hotel departments, mainly kitchen and stewarding but also laundry and maintenance, to guarantee a global approach to hygiene and safety.
• Respond quickly to potential hygiene-related emergencies, such as food contamination incidents or infectious disease outbreaks, by implementing appropriate emergency measures.
• Ensure constant regulatory and technological monitoring to stay informed of the latest trends, Kenyan regulations and best practices in health and safety.
• Maintain accurate records of hygiene activities, inspections, incidents and training, and prepare periodic reports for hotel management.

• Bachelors degree 
• Minimum 2 years experience in a similar role
• HACCP qualification and experience in quality systems.
• Strong project management skills.
• List any licenses or certifications required by the position:

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!