Quality Assurance Manager – Housekeeping – Park MGM | MGM Resorts International

Housekeeping
Las Vegas, New Mexico, United States
May 1, 2024
Full Time

Job Description

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

  • From Workday, click “View Profile” at the top right corner.
  • Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.

After you’ve completed these steps, come back to this application page and you’re ready to apply!

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Quality Assurance Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Oversee and ensure the smooth operation of assigned area

  • Supervise, train, direct, and assist all employees assigned to the area

  • Distribute workload fairly and evenly to those assigned to the station

  • Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons

  • Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly

  • Perform daily written guest room inspections in accordance with department standards • Perform frequent and consistent visual inspections of guest rooms and assigned public areas

  • Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper

  • Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

MINIMUM REQUIREMENTS:

  • High School diploma or equivalent
  • Work varied shifts, to include weekends and holidays
  • Two (2) Years in a housekeeping environment
  • Two (2) Years in a supervisor position

Location

Related Jobs