People and Culture Manager | Accor

Job Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q1-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

The People and Culture Manager will play a pivotal role in bringing Mondrian Gold Coast to life by attracting, nurturing, and retaining exceptional talent. This role is designed for an agent of change with expertise in HR processes, employee engagement, learning and development, performance and talent management. Your ability to challenge the status quo will be instrumental in fostering a culture of excellence.

Reporting to the Director of People and Culture, you will align our People and Culture strategies with the resort’s overarching goals. Serving as a strategic partner to the Departmental Leaders, you will represent the voice of our employees, ensuring their needs and aspirations are at the forefront of our people agenda.

Team Member Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside the departmental leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee in keeping with the company policy and local labour law.
• Be the champion of processes to ensure that the leaders understand their role in the process as well as the fair treatment of team members.

Team Member Engagement and Communications

• Strive to increase team member engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and team member information with transparency so that each team member understands how they contribute to the company’s success. 
• Arrange to have fun at work by facilitating a calendar of team member events including town halls where team members are celebrated and recognised.

Recruitment

• Ensure the recruitment of new hires are a fit and match for the Mondrian Brand and understand our ethos and vision. Ensure they are introduced into the Company through Mondrian’s specific on-boarding process.
• Actively promote and market the Mondrian brand as an “Employer of Choice” through advertising collateral and presentations.

Learning & Talent Development

• Ensure each department have adequate Departmental trainers to create a consistent training program in line with the Mondrian Service standards.
• Facilitate the Mondrian Onboarding program and maintain compliance in all mandatory training.

Performance Management

• Have a transparent development program in place for all front line, supervisory and mid-managerial positions in conjunction with the People & Culture leader and Department Leaders.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.

• Educated to bachelor’s degree level or beyond, most likely within a business or human resources management related discipline, or experience equivalent.
• Prior experience as a Department Head in a large, fast paced organisation.
• Ideally CIPD/AHRI qualified.
• 3 years prior experience in People and Culture in a similar property ideally in a managerial or senior role.
• Must be a highly capable user of Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Previous working experience in a truly global work environment is essential.
• Must have valid Australian Working Rights.

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.