Order Taker | Accor

Job Description

– Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
– Attends all meetings and briefing sessions to maintain open communication within the assigned team.
– Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
– To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
– Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
– Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
– Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
– Works (hands on) with the team to prepare the daily service mise en place.
– Takes reservations for other outlets during break times, if the situation requires.
– Performs cashier duties, if the situation calls for.
– To report any equipment failures/problems to the Maintenance Department.

Your experience and skills include:

– Strong interpersonal and problem solving abilities
– Highly responsible & reliable
– Ability to work well under pressure in a fast paced environment
– Ability to work cohesively as part of a team
– Ability to focus attention on guest needs, remaining calm and courteous at all times
– Experience in the field is a strong asset

Physical Aspects of Position (include but are not limited to):

– Constant standing and walking throughout shift
– Occasional kneeling, pushing, pulling, lifting
– Occasional ascending or descending ladders, stairs and ramps