Operations Manager | Rose Wood

Job Description

About the role: 

A rare leadership opportunity has become available in our Ultra Luxury Hotel. Reporting to the Director of Operations (“DOO”) you will assume the position of second in command of all Lodge Operations and full responsibility in the DOO’s absence.  

This is a key position and the successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach.  The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment. 

The role involves: 

  • Ensuring the ultimate guest experience, through a genuinely warm and personalised service 
  • Inspiring the highest standards through all core departments of the Lodge 
  • Effective financial and manning management 
  • Coaching HoDs and other managers  
  • Managing logistics and communications around groups and events, ensuring a seamless outcome 
  • Ensuring an incredible employee experience, including, (but not limited to):recruitment, associate housing, engagement and development.  

About you:

The successful candidate will have skills and experience: 

  • A passion for service delivery and hospitality 
  • Previous (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique Lodges 
  • Exceptional Food & Beverage and / or Front Office knowledge 
  • A commitment to high standards and quality 
  • A hardworking and co-operative manner 
  • Excellent management ability and communication skills 
  • Ability to drive a team and foster team-work 
  • A developmental and coaching approach  
  • Understanding of housekeeping & maintenance procedures 
  • Administrative management experience, including strong financial acumen 
  • A high level of attention to detail and exceptional organisation skills 
  • An awareness of developments within the food & lodge industries as well as international trends in hospitality 

We are also looking for a candidate with the following attributes: 

  • A high degree of professionalism 
  • A natural relationship builder 
  • Passionate about attention to detail, which is critical in delivering luxury experiences 
  • Highly self-motivated 
  • Assumes ownership for their role 
  • Comfortable and calm working under pressure 
  • Thoughtful, kind and leads by example.  

Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.  

What we offer: 

At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. 

We offer competitive remuneration and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.   

Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. 

If you wish to apply for this role and have the attributes above, we’d love to hear from you.