Job Description
With the completion of Holiday Inn Sydney Airport’s multi-million-dollar refurbishment, our new rooms’ product offers elevated accommodation for a revolutionary transformation to the airport hotel experience. Guests are greeted with earthy tones from bronze light fixtures and on-trend leather headboards, inviting an ultimate atmosphere of warmth and comfort. Just the beginning of elevation to the experience at Holiday Inn Sydney Airport, we are excited to take our hotel to new heights in 2024 and beyond.
Every day is different, but you’ll mostly be:
- Responsible for the overall running of the hotel in the absence of Senior Management
- Oversee all overnight operations and Night Audit procedures
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests
- Security Walks of the property
- Oversee and mentoring of the Assistant Night Manager and Night Auditors
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong communication, problem solving and relationship building skills for effective and pleasant interactions with guests and housekeeping staff
- Passionate about delivering exceptional Customer service
- Knowledge of hotel operations, offers and the local area
- Positive and flexible attitude
- Valid NSW RSA Competency card and First Aid Qualifications (required)
- Right to Legally work in Australia
With the completion of Holiday Inn Sydney Airport’s multi-million-dollar refurbishment, our new rooms’ product offers elevated accommodation for a revolutionary transformation to the airport hotel experience. Guests are greeted with earthy tones from bronze light fixtures and on-trend leather headboards, inviting an ultimate atmosphere of warmth and comfort. Just the beginning of elevation to the experience at Holiday Inn Sydney Airport, we are excited to take our hotel to new heights in 2024 and beyond.
Every day is different, but you’ll mostly be:
- Responsible for the overall running of the hotel in the absence of Senior Management
- Oversee all overnight operations and Night Audit procedures
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests
- Security Walks of the property
- Oversee and mentoring of the Assistant Night Manager and Night Auditors
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong communication, problem solving and relationship building skills for effective and pleasant interactions with guests and housekeeping staff
- Passionate about delivering exceptional Customer service
- Knowledge of hotel operations, offers and the local area
- Positive and flexible attitude
- Valid NSW RSA Competency card and First Aid Qualifications (required)
- Right to Legally work in Australia