National Casino Marketing Manager – Full Time – Harrah’s Gulf Coast | Caesers

Job Description

Essential Duties and Responsibilities include the following: other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Is responsible for the planning and implementation of the Air Program, including charters and commercial seat blocks.
• Is responsible for the oversight of NCM department budgets and all financial reporting for the department.
• Is responsible for cost and production guidelines for vendors, including but not limited to charter flight operators and bus operators.
• Manages relationship between Harrah’s Gulf Coast and Gulfport/Biloxi Airport. Acts as a liaison for ticketing and baggage operations as well as participating in the development of flight planning and expansion with airport management. 
• Acts as a liaison between Independent Reps, Branch Offices, and the property, including tracking MS Gaming Commission licenses and rep contracts.
• Ensures the relationship between Independent Reps and CET remains in compliance and follows MS Gaming guidelines.
• Produces quarterly gaming reports for the MS Gaming Commission.
• Partners with Internal Audit for a yearly CET audit and MS Gaming for NCM department audits every three years.
• Direct supervision of multiple staff including scheduling/staffing events properly, compliance to gaming policies, enforcing department/casino policies and procedures.
• Interfaces with all essential departments to ensure coordination of charter arrivals and departures including hotel, front services, casino marketing, food & beverage, and operations. Works as a liaison for National Casino Marketing for the property.
• Coordinates National Casino Marketing and casino group reservations and travel arrangements, maintains reservation files, maintains National Casino Marketing files and makes sound “comping” decisions.
• Assist customers, casino marketing team, Independent Reps, and Branch Offices with guest accommodations such as hotel, air, restaurant, special event, and transportation arrangements.
• Meets and welcomes incoming customers on Air Program flights, providing information and troubleshooting any problems or complaints. Present on group departure to ensure quality of service and issue a “Warm Farewell.” 
• Explain Caesars Rewards program and property amenities, entertainment and scheduled events. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. 
• Stays informed of competitive promotional methods. 
• Establishes and maintains the good will of players, based on personal knowledge of the individual. Using customer services skills, works to ensure repeat visits. 
• Assists in creating and ensuring an entertaining and professional environment for flawless delivery and execution of service to players. 
• Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external.
• Represent Harrah’s at player events and special events.
• Maintains high standards of courtesy, professionalism, and discretion in communication with or about players. 
• Communicates all critical information to pertinent areas of operation to maintain consistency and alleviate potential problems. 
• Communicates information and feedback on customer experience to the appropriate department manager. 
• Demonstrates a pleasant and enthusiastic demeanor at all times. 
• Serves as contact during guest visit in coordination with Hosts and other department representatives. 
• Maintains a thorough working knowledge of property and department policies and procedures. Related duties as assigned. 
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers. 
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. 
• Suggests products, services and experiences to guests. 
• Other duties as assigned. 

Qualifications: 

• Must pass a drug test. 
• Must be at least 21 years of age.
• High school diploma or GED required. College degree with emphasis on Marketing, Business Administration or equivalent field preferred.
• Previous management experience required with previous hotel and/or casino experience preferred.
• Must be able to think and plan strategically. 
• Computer skills including Microsoft office and other casino management systems.
• Excellent interpersonal, communication, problem solving, and analytical skills required. 
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. 
• Must have excellent customer service skills. 
• Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.
• Must be very effective at both verbal and written communication. 
• Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
• Comfortable working in a fast paced, dynamic environment. 
• Ability to work effectively in a team setting and independently.  
• Must present a well-groomed appearance. 
• Must adhere to uniform/appearance requirements.
• Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.
• Must have the ability to independently maintain high levels of productivity. Must be able and willing to work various days and shifts as required. 

Physical, Mental & Environmental Demands:

• Able to read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, and printer.
• Able to tolerate a loud and noisy environment. 
• Able to stand and walk for extended periods.
• Able to sit, stoop, reach and bend.
• Able to lift 20 pounds.