Miramar Club – Server Assistant | Rose Wood
Job Description
Overview: The Server Assistant will be responsible for providing refined, luxurious service and guest satisfaction according to the standards of the property. Retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications courteously and efficiently. Collect payments; assist in maintaining the restaurant area and equipment; always maintain luxury service standards.
Essential Responsibilities:
- Utilizes proper food handling and food service techniques.
- Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
- Assist the Server in taking food and beverage orders in a friendly and timely manner and ensure accurate entry and delivery.
- Meets the Company service standards at all times.
- Maintains knowledge of all specials and general descriptions of all food items and explains to guests.
- Totals guest bills, presents them to guests in a timely manner, and obtains full payment along with appropriate paperwork, such as signed credit card slips.
- Ensures tables are well maintained at all times.
- Practices all safety and loss prevention procedures.
- Sets up and cleans the dining areas while maintaining or exceeding hospitality and service standards.
- Exceeds standards of appearance, cleanliness, personal sanitation, and hygiene.
- Other duties as assigned.
Qualifications:
- Previous experience working as a food runner, server assistant, or host in a fine dining restaurant or a luxury environment is highly preferred.
- Excellent written, verbal, and group presentation communication skills.
- Ability to effectively interact with individuals or small groups of people.
- Basic knowledge of wine and liquor, including wine service techniques.
- A flexible schedule requires days, nights, weekends, and holidays.
Education: High school diploma.
Licenses and Certificates:
- Must be a minimum of 21 years of age to pour alcohol.
- Food Handlers Certification is required.
- Alcoholic Beverage Control (ABC) Server ID is required.
The pay scale for this position is $15.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.
