MGM Rewards Representative (MGM National Harbor) | MGM Resorts International

Job Description

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

• From Workday, click “View Profile” at the top right corner.
• Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.

After you’ve completed these steps, come back to this application page and you’re ready to apply!

THE JOB:

As an MGM Rewards Representative, you will be responsible for assisting guests at the Rewards desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

THE DAY-TO-DAY:

• Assist players with all requests in a professional and timely manner; answer questions and address problems.
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards.
• Resolve guest complaints within scope of authority and otherwise refer the matter to management.

THE IDEAL CANDIDATE:

• At least 18 years or older
• Has one (1) year of customer service experience
• Bilingual
• Customer-oriented
• Computer-saavy

PAY: $19.10/hr

SCHEDULE: Shifts will be 8 hours with a 45-minute unpaid lunch break. Start time may start as early as 3:30 pm, and shifts may end as late as 2:00 am.

 THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!