Massage Therapist | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites, and has a new spa which opened in August 2016 along with a renovated lobby in 2017.
We are a human brand. We are a culture brand. We are Four Seasons.
We are the world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.
Four Seasons Hotel Prague is looking for a talented Spa Therapist to join our AVA Spa team.
About the Job
Spa Therapist provides professional treatments like massages, facials, body treatments, nails care in a sensitive and personalized manner according to established Four Seasons protocols and standards. Spa Therapist has exceptional customer service and the understanding of the guests’ needs is an essential part of this role due to the one-to-one nature of the role. Spa Therapist handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
About You
You will be ideally a professional who is warm, calm, hospitable, organized with a great communication style appealing to our guests and employees. You will be a central part of the AVA Spa team whose main objective is to ensure our guests have a pampering spa experience.
RESPONSIBILITIES AND DUTIES
- Possesses a high level of product knowledge and relevant technical skills; intuitively recommends and effectively upsells treatments, packages and retail items in a sensitive and personalized manner.
- Demonstrates a high degree of Four Seasons standards.
- Is responsible of "sales" in every aspect of their role and understands the importance of achieving sales targets.
- Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatments; applies professional products safely and accurately.
- Sets-up and maintains spa treatment rooms in an immaculate manner; maintains stocks of operating and guest supplies in the work areas.
- Assumes training responsibilities when required.
- Actively offers operational, employee and customer (internal and external) related feedback to management.
- Has an outgoing personality and a can-do approach to any task – personifying luxury guest service.
- Assists in executing the day to day operational requirements.
- Is directly responsible for the day to day key processes in his/her area of work.
- Represents AVA Spa during specific events and occasions.
- Ensures punctuality, excellent grooming and hygiene.
- Performs other tasks or projects as assigned by management.
QUALIFICATIONS
- Certified for massage and beauty treatments.
- At least 2 years of experience in a luxury spa environment.
- Outstanding communications skills and command of the English are essential; knowledge of local language is an advantage.
- Excellent communication and exceptional guest service skills
- Attention to detail, ability to multi task and prioritize.
- Guest centricity and understanding the importance of guest’s preferences.
- Flexible schedule with the ability to work all types of shifts, weekends and holidays.
- Must have EU work authorization.
What to Expect
This position is offered for a definite period of time of 12 months with a possible unlimited extension based on your performance. Your trial period will be 3 months.
Feedback is a key; therefore, you will be asked to give your feedback on a regular basis and you will also have an informal chat with your manager and trainer.
FS Prague People value a culture of unique personal contribution and strive for excellence. We value an open and transparent communication and working in a psychologically safe environment. We enjoy common goals to make us always better and stronger. And we love to have a fun together.
We want people engaged, committed with a creative and open mindset and a strong sense of responsibility. We want people who enjoy to serve the others.
We hire for the attitude not for the skills.
Benefits Include
- Passionate team with lots of fun
- Competitive remuneration
- Excellent Training and Development opportunities
- Discover the world with attractive employee rates at Four Seasons Hotels worldwide
- Complimentary Employee Meals and laundry/dry cleaning
- Employee benefit cafeteria system
