Marketing Executive Casino Host – Mandalay Bay | MGM Resorts International

Job Description

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Our Company has one exciting mission: To entertain the human race.

POSITION SUMMARY:

The Marketing Executive Casino Host will expedite processes, use appropriate judgment and make decisions to execute casino customer requests. You will create personalized and unforgettable experiences for VIP guests that will directly impact the casino's reputation and revenue. You will have a talent for sales and marketing, and thrive in a fast-paced, customer-focused environment, this position offers an exciting and rewarding career path within the casino industry.

THE DAY-TO-DAY:

  • Player Management: You'll be responsible for identifying, cultivating, and maintaining relationships with VIP players. This involves providing personalized service to meet their needs and preferences, ensuring their satisfaction and loyalty to the casino.

  • Promotions and Events: You'll develop and execute marketing promotions and events tailored to VIP players, such as exclusive tournaments, parties, and giveaways. These activities aim to enhance the player experience and drive engagement and retention.

  • Customer Service: Providing exceptional customer service is crucial in this role. You'll serve as the main point of contact for VIP players, addressing their inquiries, resolving issues promptly, and ensuring they have a seamless gaming experience.

  • Data Analysis: Utilizing data analytics tools, you'll analyze player behavior, preferences, and spending patterns to identify opportunities for targeted marketing initiatives and personalized offers.

  • Collaboration: You'll collaborate with other departments such as marketing, operations, and finance to align strategies, optimize resources, and ensure seamless execution of VIP programs and initiatives.

  • Compliance: Ensuring compliance with gaming regulations and company policies is essential. You'll need to stay updated on relevant regulations and ensure that all marketing activities adhere to legal and ethical standards.

  • Retention and Loyalty: Your goal is to foster long-term relationships with VIP players, promoting loyalty and repeat visits to the casino. This involves developing loyalty programs, rewards schemes, and special perks to incentivize continued patronage.

AN IDEAL CANDIDATE:

  • Bachelor’s degree or equivalent experience.

  • 3 years of prior relevant experience.

  • Leadership experience in the casino marketing industry.

  • Experience in the casino host marketing field.

  • Savvy interpersonal skills to effectively communicate with all business contacts.

  • Experience in the gaming and casino industry.

  • Experience working in a resort environment.

Are you ready to JOIN THE SHOW? Apply today! 

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