Mansion Lobby Server (Part-Time) | Rose Wood

December 12, 2023

Job Description

Job summary –

Main purpose of a server in the lobby is to serve all beverages (alcoholic and non-alcoholic) to guests in keeping with hotel standards. Ensure consistent products and services. Collection of all menus or transfer of bill to other outlets.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

· Thorough knowledge of alcoholic beverages and proper service procedures. Thorough knowledge of alcoholic beverages, wine and champagne, food menus and proper service procedures.

· Ensure opening duties are performed as posted at the beginning of each shift. Ensure closing duties are performed as posted at the end of each shift.

· Responsible for guest relations including guest’s name and product preferences. Ensure proper quality of food and beverage products.

· Ensure drinks and food are served in a timely manner.

· Thorough knowledge of and correct application of all hotel policies, procedures, and practices. Maintain all standards as set by RMOTC.

· Monitor guests’ consumption of alcohol and knowledge of procedures for handling intoxicated guests.

· Ensure all checks are collected and closed accordingly. Thorough knowledge of the Agilysis system and codes.

       This list of essential functions is not exhaustive and may be supplemented as necessary.

Experience –

· Minimum of one year experience in food and beverage casually elegant upscale environment.

· Per TABC regulations must be at least 21 years old.

General Skills –

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills –

· Must have alcohol server’s certification or become certified as required by company policy.

· Cash handling experience.

· Professional presentation.

· Refined communication skills.

· Interpersonal skills conducive to guest/customer service environment.

· Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc.