Mansion Food Runner/Server Assistant | Rose Wood

December 12, 2023

Job Description

Job summary –

To give the proper service and guest satisfaction in the levels of the quality standards of the operations according to the Standards Manual of the restaurant which has been set by the management of the F&B dept.  Provides courteous, professional, efficient and flexible service consistent with Rosewood Hotel’s standards to maximize guest satisfaction.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

  •     Check all the tables set in the station for cleanliness and proper position before opening.  Responsible for all side jobs prior to the opening.  Set up the service carts with the clean and proper items.
  •     Works under the supervision of the captain.  Communicate with the chef on any special orders.  Bring and serve the right food to the guest.
  •     Keep the right timing for the food in the kitchen (not too soon or too late).  Be aware of the guest needs and satisfaction.  Give continuous service from start to finish.
  •     Clean the table with the progress of the meal.
  •     Assist captain greeting the guest upon arrival and thank you when leaving.
  •     Have an understanding and knowledge of all food and beverage items served.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Experience –

    Minimum of 6 months experience in fine dining

General Skills –

    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.