Managing Director | Rose Wood

December 12, 2023

Job Description

We are looking for a motivated and energetic Managing Director to join Rosewood Hotel Bauer Venice. 
In this role the Managing Director (MD) will be responsible for the overall operation of the hotel, to maximize performance, and profitability by creating a positive and productive work environment and ensuring excellence in guest service and compliance to company standards (quality, service, product, and fire life safety). The MD will be responsible for optimizing relationships with the hotel’s owners, key stakeholders, hotel management and associates. 
In this role the MD should:
  • Develop and implement the agreed annual budget and business plan and make recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty.
  • Monitor the financial performance and operational plans of the hotel to support the agreed overall objectives.
  • Oversee the delivery of all guest services ensuring the utmost quality and care is delivered, including the effective resolution of all complaints to the satisfaction of guests.
  • Ensure that standards are met in all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness. 
  • Establish and maintain preventative maintenance programmes to protect the physical assets of the hotel.
  • Oversee the development and execution of marketing plans and revenue management efforts to maximize revenue generation, RevPAR and occupancy levels.  Maximize room revenues and profits by anticipating and planning for market shifts.  Ensure the development of strategic marketing opportunities and tactical sales plans.
  • Maximize food and beverage revenues by ensuring optimal use of banquet / outlet space and most cost-effective management of the hotel’s food and beverage outlets.
  • Work closely with the corporate team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel.  Maximize training initiatives and plans to drive efficiency and enhance operating and service performance of the hotel.
  • Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.  Ensure the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to corporate media / communications offices.
  • Provide regular and ad hoc information and status reports to corporate team as requested on the financial and operational performance of the hotel against plan.
  • Establish and maintain a proactive Talent and Culture function to ensure associate motivation, training, and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Foster positive associate / labor relations with employees.
  • Foster the development of a positive work environment for all associates.  Mentor all levels of associates through formal and informal meetings, discussions, and performance feedback.
  • Work effectively with associates to address cultural and / or work environment issues to affect positive employee and guest experiences.
  • Drive and co-ordinates the Operations Management Review (OMR) process across all Hotels, to enhance service and product standards and ensure alignment with corporate direction. 
  • Give overall leadership to the corporate Guest Experience program as well as the corporate Quality Assurance program and drive the improvement initiatives these programs generate/require.
  • Ensure quality, fire and life safety standards are fully implemented and are never compromised for profit.
  • Is a Brand Ambassador at all times and ensures brand integrity and clarity are always maintained.
  • Model the Corporate culture, vision, mission, and core values at all times, actively driving the company vision and values across the hotel.
Expectations and Qualifications
  • Well-developed leadership competencies.
  • Strategic thinking, with strong problem solving and organizational skills.
  • Well-developed communication and presentation skills 
  • Effective relationship management skills 
  • Strong customers focus skills.
  • Sound financial understanding of Profit and Loss level.
  • Bachelor’s degree or equivalent in Hotel Management, Business degree or equivalent experience
  • At least ten years senior hospitality management experience. 
  • Not less than three to five years as Managing Director / Hotel Resident Manager. 
  • Full proficiency in Italian is required
About us: Once open, we aim to make our property to be the top destination of choice in the region. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.