| ESSENTIAL FUNCTIONS |
|
| Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. |
|
| Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Supervises and monitors the dining room to ensure the successful operation of assigned restaurants. Ensures that outstanding service and food quality is provided to all guests. Monitors the attendance of restaurant staff and assures proper staffing levels are maintained for each shift. Inspects staff for proper uniforms, personal appearance, and hygiene. Inspects dining areas, lounge and showroom for cleanliness, proper table set-ups, and efficiency and handles any complaints that may arise. Communicates to dining room and kitchen staff regarding volume of business, special events, V.I.P. guests, etc. Conducts daily pre-shift meeting for restaurant staff. Observes staff to ensure Food Beverage polices and procedures are maintained. Exercises knowledge of the union contract during the supervision of staff. |
|
| EDUCATION/SKILLS/EXPERIENCE |
| High school diploma or equivalent. Minimum of two years experience in some facet of food service industry. |
|
| DISCLAIMER |
| “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with . While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).” |
