Manager, Quality Assurance (CALA) – Brazil | Hilton Corporate

Job Description

***The location for this position is Brazil***

This is your chance to be part of an in-house Brand Operations team that works to ensure that Hotel owners and General Managers have the tools and resources that they need to be successful. As a Quality Assurance Manager on the Quality Assurance (QA) team reporting to an Area Manager of QA, you will visit 100+ hotels in your territory and will evaluate and conduct inspections of designated hotels. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety and brand standards.


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.


Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Perform routine Quality Assurance evaluations
  • Address inquiries and communications made internally, both verbally and in written communications

How you will collaborate with others:

  • Communicate with Peers, Area Managers, Sr. Directors, Vice Presidents, Brand teams, Design and Construction, Owners, Management companies, and General Managers to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans

What projects you will take ownership of:

  • Territory Management, Expense Management, Audits completed and annual goals.
  • Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and any projects assigned are submitted by established deadlines


You have these minimum qualifications:

  • Five (5) years of management experience – Hotel Operations
  • Three (3) years of experience as a General Manager or Department Head in a Focused Service hotel
  • Travel up to 90% and have a Valid Driver’s license
  • Fluent in English, Portuguese and Spanish

It would be useful if you have:

  • Food Safety Certification
  • Project management skills. Working knowledge of product replacement cycles, renovations and physical upgrades.
  • Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand


      Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

      It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

      We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.