Lobby Concierge – Loews Hotels Universal Orlando | Loews Hotels

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Preferred Qualifications:

• Basic English language communications required.
• Excellent customer service skills.
• Requires full availability including days, nights, weekends, and holidays.

Responsibilities:

• Thorough knowledge of the local area including restaurants, attractions, and shops.
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, makes dining, theater, tour, travel and other arrangements.
• Personalizes all services and anticipates guest requests whenever possible.
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors-both in face to face discussions and over the telephone.
• Other duties as assigned.