Learning & Quality Manager | SPHC

Job Description

Embark on a journey with us as a Learning & Quality Manager at the First Vignette collection in the Kingdom of Saudi Arabia (Carliton Almoaibed Hotel). We are in search of candidates with ambition, talent, and essential skills. This pivotal role requires someone who will oversee trainings and development programs as well as monitoring quality assurance standards to ensure consistency in service delivery across all hotel departments.

Being a Learning & Quality Manager means driving exceptional guest experiences through targeted and measured training platforms along with a high level of attention to detail in quality assurance and standards.

A little of your day-to-day:

• Create and update training programs for different departments within the hotel.
• Focusing on improving employee skills, knowledge, and overall service quality.
• Manage the onboarding process for new employees, ensuring they receive comprehensive training on hotel policies, procedures, and service standards.
• Develop and implement systems for assessing employee performance, providing feedback, and identifying areas for improvement.
• Ensure that employees are trained on and adhere to relevant regulations, safety standards, and industry best practices.
• Regularly monitor the effectiveness of training programs and prepare reports on the impact of learning initiatives on service quality.

What we need from you:

• Minimum of 2 years’ experience in HR/Training field.
• Excellent verbal and written communication proficiency
• Ensures that all training and development initiatives (specific to each department) are strategically connected to IHG’s mission.
• Adjusts training methods or provides re-training as needed.
• Aligns existing training and development programs to positively influence key business indicators.
• Sets clear guidelines for employees to comprehend expectations and parameters.
• Creates specialized training programs to enhance service performance.
• Upholds IHG and brand values throughout all training and development

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Embark on a journey with us as a Learning & Quality Manager at the First Vignette collection in the Kingdom of Saudi Arabia (Carliton Almoaibed Hotel). We are in search of candidates with ambition, talent, and essential skills. This pivotal role requires someone who will oversee trainings and development programs as well as monitoring quality assurance standards to ensure consistency in service delivery across all hotel departments.

Being a Learning & Quality Manager means driving exceptional guest experiences through targeted and measured training platforms along with a high level of attention to detail in quality assurance and standards.

A little of your day-to-day:

• Create and update training programs for different departments within the hotel.
• Focusing on improving employee skills, knowledge, and overall service quality.
• Manage the onboarding process for new employees, ensuring they receive comprehensive training on hotel policies, procedures, and service standards.
• Develop and implement systems for assessing employee performance, providing feedback, and identifying areas for improvement.
• Ensure that employees are trained on and adhere to relevant regulations, safety standards, and industry best practices.
• Regularly monitor the effectiveness of training programs and prepare reports on the impact of learning initiatives on service quality.

What we need from you:

• Minimum of 2 years’ experience in HR/Training field.
• Excellent verbal and written communication proficiency
• Ensures that all training and development initiatives (specific to each department) are strategically connected to IHG’s mission.
• Adjusts training methods or provides re-training as needed.
• Aligns existing training and development programs to positively influence key business indicators.
• Sets clear guidelines for employees to comprehend expectations and parameters.
• Creates specialized training programs to enhance service performance.
• Upholds IHG and brand values throughout all training and development

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.