Learning & Development Manager | Four Season

The Learning & Development Manager is an essential member of the East Cape's Leadership team that contributes to ensuring that we create luxury with genuine heart for our guests and that we Inspire the world to lead with genuine heart. 

We are seeking a passionate and dedicated Learning and Development Manager to join our team at Baja California´s East Cape. As the L&D Manager, you will play a crucial role in fostering a growth mindset and providing the necessary learning resources to empower our employees to reach their full potential. 

We are looking for a leader who truly believes in the power of personal development and acts as a role model for others. Your commitment to excellence will be the driving force behind your efforts to help individuals understand the "how" and "why" behind their actions. 

In addition to your expertise in the field of learning and development, you possess exceptional interpersonal skills, enabling you to connect effortlessly with people from diverse backgrounds. You are not afraid to step outside of your comfort zone and embrace new ideas and innovative approaches. 

Having a deep understanding of our industry, you will bring valuable insights and best practices to the table. Your ability to leverage your knowledge and experience will contribute to the continuous improvement of our learning and development initiatives. 

If you are a proactive and forward-thinking professional who is passionate about empowering individuals and driving organizational growth, we would love to hear from you. Join us at the Four Seasons Los Cabos at Costa Palmas and help us create an amazing work culture where we are not only the best place to work, but also the best place to grow and thrive. 

Essential Functions 

• Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy and hotel goals. 

• Develops long rage learning, development, and human performance strategies to implement the vision. 

• Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Trains new Designated Trainers when required. 

• Embarks new managers to the company – ensures they are given the knowledge and skills to successfully thrive in Four Seasons.   

• Trains and coaches' leaders on how to deliver training, perform standard testing, conduct management development and blended learning programs to their teams. 

• Is a champion for Core and Culture Standards achievement through training, testing, campaigns, and initiatives. 

• It is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis. 

• Works with hotel management to identify performance gaps through the analysis of Glitch, LQA and Medallia Reports.  

• Is able to facilitate learning programs for managers and employees when required. 

• Consults with managers to determine solutions to needs and implement change initiatives 

• Creates and promotes connection and wellbeing activities that enhance employee engagement and experience. 

Knowledge and Skills 

Education:   

• Bachelor's degree in Hospitality, Business Administration or Human Resources 

 Experience:   

• Minimum 3 years of relevant working experience in learning and development including in a management position 

• Understanding and experience with adult learning 

• Prior experience in a luxury hospitality highly required 

Skills and Abilities:  

• Knowledge of Workday is preferred  

• Requires knowledge of the ability to operate computer equipment 

• Experience in employee engagement, employer branding, onboarding will be advantageous 

• Ability to read and speak and write English and Spanish 

• Understand and familiar with quality standards and service standards of the hotel 

• Reasonable cost analysis and cost management skills 

• Highest level of integrity and transparency 

• Apply an ethical approach to the outcome of situations

• Strong interpersonal and relationship-building skills to work with cross-functional teams and vendors’ delivery man 

• Reasonable problem-solving, decision-making and conflict resolution skills 

• Work in a safe, prudent and organized manner 

Benefits:  

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level           

• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort 

• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms         

• Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location 

• Job Related: Offering complimentary buffet style duty meals 

• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards 

And many more property and location specific benefits 

What to Expect:  

• Be part of a caring team with a family spirit 

• Have opportunities to build a successful career with global potential 

• Work in a diverse and challenging environment and engage with the leadership team 

• Be recognized for your accomplishments 

About Four Seasons Hotels & Resorts: