Learning and Development Manager | Accor

Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards.

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya’s natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa’s second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it’s a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you’re exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya’s most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya’s natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

• Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
• Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel’s strategic goals.
• Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
• Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
• Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
• Coordinate and deliver training programs from internal and external providers.
• Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
• Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
• Manage the Accor INES Learning Portal, ensuring colleague completion of required training.
• Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
• Measure and assess feedback on learning experiences and their impact on sustainable change.
• Ensure all employees are proficient in using INES.
• Create and present quarterly reports using INES.
• Forge relationships with industry associations and external training providers.
• Ensure compliance with local statutory learning and development requirements (NITA).
• Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
• Support and develop departmental trainers as needed.
• Design and implement effective processes and tools for learning evaluation and reporting.
• Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
• Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
• Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
• Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery. 
• Ensure effective engagement with educational institutions for internship programs.
• Partner with departments to identify and address internship needs.
• Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
• Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
• Prepare presentation decks for town halls and employee notice boards.

• Degree or Diploma in Human Resources Management required.
• Proven experience in training and facilitation, deveopment of training material, and experience in digital learning
• Relevant experience in the hospitality industry.
• Demonstrated ability to use digital communication tools and learning methodologies effectively.
• Proactive, accountable, and self-motivated with a strong drive for employee engagement.