Kō General Manager | Accor

Job Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

As the General Manager for our signature restaurant Kō, you will be responsible for curating a superior guest experience through effective leadership, planning and directing of all restaurant activities while delivering top line revenue, colleague engagement, guest satisfaction and fiscal results.  Your passion for all things Food & Beverage will lead you to provide the highest quality of service and hospitality, placing Kō on the map as ‘the hottest place in town’.

Salary Range: $

What you will be doing:

• Work in partnership with the Kō Executive Chef to execute the smooth and flawless operation of the front and back of house.
• Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with preferred guests
• Actively manage restaurant social media accounts and online reputation (including responding to inquiries/comments) in partnership with the Executive Chef, and Marketing/PR Manager in accordance with marketing standards.
• Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in Hawaii community programs
• Consistently drive innovation to be the ‘Hottest Place in Town’ by actively promoting your restaurant within the community.
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing and sales projections, analyses and estimates.
• Meets restaurant financial objectives by preparing strategic and monthly forecasts; analyzing variances; initiating corrective action
• Develop and implement strategies to increase average check
• Controls purchases and inventory by meeting with account managers; negotiating prices
• Create and maintain partnerships with preferred suppliers
• Accomplish restaurant and bar human resource objectives by recruiting, selecting, orienting and training to ensure colleagues are set up for success
• Maintain operation by preparing policies and standard operating procedures aligned with hotel policies
• Ensure all brand standards and programs are in place and maintained
• Collaborate with other departments to contribute to the overall smooth operation of the hotel.
• Work in partnership with the Restaurant Chef and Lead Mixologist to create and maintain all restaurant menus while keeping with the overall concept of the restaurant.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Share Kō story and history of the islands with guests.
• Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations.

Your experience and skills include:

• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment

Education

• High School diploma or equivalent or vocational training

Experience

• Four years work experience leading food & beverage operations
• Experience in a high volume restaurant, bar or lounge
• Experience in Silverware point of sale system is an asset
• Experience monitoring company social media platforms is an asset

Licenses or Certificates          

• TB Clearance
• Maui County Liquor Card
• ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani