IT System Administrator | Accor

Information Technology
Banff, Alberta, Canada
August 13, 2024

Job Description

Company Description

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Job Description

The System Administrator ensures that the Rimrock’s technology infrastructure runs smoothly, securely, and efficiently. The System Administrator will be responsible for installing hardware and software, as well as participating in research and implementing IT systems to meet the evolving business needs of Rimrock. Collaborating with the Director of IT, the System Administrator will actively resolve problems and issues related to end-user computers, devices, servers, and network systems. 

Duties and Responsibilities

  • Administer servers, client computers, printers, network switches, firewalls, phones, company mobile devices, smartphones, and handle software deployment, security updates, and patches
  • Provide Tier 1 and 2 user support for both Rimrock’s end-users and hotel guests, including troubleshooting computers, mobile devices, and wireless/wired networks
  • Assume primary responsibility for web security gateway/proxy/filter and ensure the security of all inbound and outbound web traffic
  • Collaborate with end users, third-party software/hardware vendors, service providers, and the IT team to diagnose and resolve issues and problems
  • Create, deactivate, remove, and manage the life-cycle of user accounts, profiles, roles, and permissions
  • Maintain infrastructure devices by performing OS/Hardware/Virtual Machine upgrades, physical replacements, ensuring standards compliance, and conducting vulnerability research and mitigation
  • Configure, optimize, fine-tune, and monitor operating system software and servers
  • Conduct server builds and administer infrastructure and application servers
  • Manage infrastructure patching and firmware updates
  • Guide employees through the problem-solving process
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users
  • Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems if necessary
  • Maintain an inventory of all equipment, software, and software licenses
  • Implement timely upgrades for workstation hardware and software as required
  • Create and maintain training manuals
  • Document internal procedures
  • Report issues to the Director of IT for escalation
  • Other IT duties as assigned and as required
     

Qualifications

  • A bachelor’s degree or diploma in Information Systems, Business, Communications, or a related field is required
  • A minimum of 3 years of relevant technical experience
  • Experience and knowledge of the following core hotel systems an asset: Opera Cloud Property Management System, Alice Hotel Operations Software, Avaya IP Office, DiVoice, Genesis Call Accounting, Alice, Telus Optik TV, Ubiquity Unifi Systems, Visionline Keylock System, InnControl 5, Meraki WiFi, 3C/Planet Payment System
  • Strong knowledge of networking protocols including and not limited to: TCP/IP, DHCP, SMTP, FTP, DNS, SMB, HTTP, HTTPS, VLAN, 802.11x (WiFi), L2/L3 networking, VPN
  • Strong knowledge and experience with Microsoft technologies including Windows Server, Active Directory, RDS, IIS, Exchange, Office Suites, and licensing structures 
  • Understanding of PCI-DSS, TV system and technology, IP/Analog phones and networking 
  • End-Point Security (Antivirus, Desktop Firewall)
  • Experience and basic knowledge of web layout using HTML/CSS practices 
  • Excellent interpersonal skills and the ability to work collaboratively in a team environment
  • Ability to effectively communicate with users of varying computer aptitudes, with a strong focus on customer service
  • Possesses a high level of professionalism, organization, and communication skills
  • Demonstrates the ability to work effectively in a fast-paced work environment, prioritize tasks, and follow through with assigned responsibilities with minimal supervision

Additional Information

Job Perks & Benefits:

  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel food & beverage, spa, and golf memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission. We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply. If you are contacted by a recruiter, please let them know if you need an accommodation during the recruitment process.

Location

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