IT Support Specialist – Part Time | Accor

Job Description

Located in the heart of Seattle’s downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Our IT department is looking for a dedicated and service-oriented part-time IT Specialist to help support everyday hotel operations. As an IT specialist, you will play an important role in ensuring hotel systems are working smoothly while using a various IT services, including software and hardware. 

What’s in it for you:

• $28.80 / hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• Responsible for analyzing, troubleshooting and evaluating technology issues.
• Communicate with internal colleagues to diagnose technical issues
• Provide step-by-step instructions to fix technological issues
• Provide backup solutions whenever necessary
• Provide training sessions for new hardware or software products
• Access instruction manuals to help users utilize their software or hardware properly
• Keep detailed logs of client problems, solutions, and customer satisfaction
• Provide instructions in simple terms
• Work with outside vendors to ensure internal and building issues are attended to properly
• Work together with Director of IT to find solutions to more complex issues.

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and Windows Server operating systems
• Some experience with Microsoft Office 365, Active Directory, and InTune.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Certifications such as CompTIA A+ or equivalent are a plus.
• Prior experience in a customer-facing role is preferred.
• Must hold valid authorization to work in the USA

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS