IT Manager | Rose Wood

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Amsterdam is currently seeking a motivated and dynamic I.T. Manager.

The IT Manager is responsible for maintaining the hardware and software of Rosewood Hotels and Resorts the property’s computing and communication environment. Will work with the hotels senior management team to evaluate equipment, search for alternatives and recommend improvements. Will carry out central administrative activities in accordance to with standard operating procedures as issued set forth by the hotels senior management team. 

The I.T. Manager is responsible for maintaining the hardware and software of the hotel systems and troubleshooting related problems. They provide direction in the development and usage of information technology for all areas of the property. The duties include, but are not limited to network and systems administration, network engineering, PBX system administration, hardware and software installation, vendor management, asset tracking, information technology security, disaster recovery and information technology policies and procedures.

The key non-technical skills of this role are project management (organization and execution), excellent written and verbal communications, relationship building, outstanding customer service (internal & external), maintaining calm under pressure. The role also requires strong attention to detail, and problem-solving skills with sound judgment and decision-making skills who can work cohesively with immediate and remote teams effectively with minimal direct supervision.

Additional duties include supporting with issues within the guest rooms, function rooms or public areas within the hotel, supporting hotel associates with any IT related issues within their role and/or department; ensuring that associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates. Assisting in maintaining all PC’s, printers, photocopiers, scanners, telephones, POS terminals, and credit card terminals and coordinate quarterly preventative maintenance. 

• A minimum of five years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two years of managerial experience.
• Degree in Information Technology. 
• In-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).

• Should be responsive 24 hours per day in case of emergencies. Participate in an on-call program as required.
• Must be able to perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize and follow-up.
• A proven ability to lead, manage and motivate a team of people.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Understand a guest’s service needs.
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data.
• Fluent in English and Dutch
• A valid work permit for the Netherlands is needed to be considered for this role.