IT Director | Loews Hotels

Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Description

Purpose:

The Director of IT's primary responsibility is to provide leadership to a local team of IT professionals and oversee all hotel technical services and infrastructure. Reporting to the Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple projects in a fast-paced hotel.

Essential Functions and Responsibilities:

• Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.

• Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.

• Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.

• Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional.

• Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.

• Maintain the condition of Technology Rooms up to defined standards.

• Partner with Regional and Corporate IT Leadership Teams.

• Participate in the planning and request of IT Operating and Capital Budgets.

• Provisioning of user roles, rights, and access to business applications.

• Interface and communicate effectively across all peer groups for both application and technical areas.

• Provide oversight for incidents, change management, and control for both hotels.

• Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

Required Qualifications:

• Knowledge of Server Infrastructure – Hardware and Software.

• Knowledge of User Endpoints, HW /SW – Desktops, Mobile Devices and Peripherals.

• Knowledge of Networking systems including switches, routers and Access Points.

• Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP.

• Knowledge of PMS and related interfaces.

• Knowledge of Retail and F&B POS Systems.

• Excellent problem and resolution skills.

Preferred Qualifications:

• Virtualization and Hyper Converged Technologies.

• BS/BA or equivalent work experience.

• 4+ years as a Manager of IT for a large, full-service hotel.

• Project Management Experience.

Education:

• 4 Year Degree or equivalent.

• 5 Years of Experience at a large fast-paced hospitality environment.

• Relevant Technical and Business Certifications