IRD Overnight Order Taker – Kona Village | Rose Wood

December 12, 2023

Job Description

This position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality. 
To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer’s stay. As a mini bar attendant’s duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
Guest Satisfaction
  • Ensures the delivery of the brand promise and always provides exceptional guest service.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Perform opening and closing duties for each shift 
  • Stock mini bar cart according to daily fill requirements
  • Ensure Minibars are clean and presentable for incoming guest’s arrivals.
  • Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and policies. 
  • Maintain, track and complete daily worksheet of mini bar stock.
  • Track inventory and communicate with order-taker to ensure guests are charged correctly for what they consume. 
  • Ensure products in minibar are not expired and take proper procedures to remove those products.
  • Maintains par stocks of all equipment and guest supplies as required. Inform Manager/Supervisor on items that are low for ordering. 
  • Report all minibar concerns to management including any guest issues. 
  • Perform any other duties that may be assigned. 
  • While in guests rooms, communicate with IRD for any tray removal. 
  • Ensures no entry to any guest room with “Do-Not-Disturb” sign. Communicate with Order-taker on all DND rooms. 
  • Return and put away any left-over supplies to their designated area. 
  • Ensure that cart is cleaned and is in proper working order at the end of every shift.  
  • Based on operational needs, performs duties in IRD such as a server and/or assisting with deliveries of amenities when needed. 
  • Have basic knowledge of other outlets and their operating hours. 
  • Carry out the service to the highest professional standards in a genuine and intuitive manner.
  • Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  • Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
  • Ensures that Rosewood standards are implemented and followed.
  • 6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
  • Fluent spoken and written in English  
  • Background in upscale free-standing restaurant or Food & Beverage operations preferred 
  • Familiarization with Forbes standards is preferred
  • Conversant with all aspects of the Micros System preferred
  • Fluent spoken and written in English  
  • High School Diploma