International Marketing Executive (MGM National Harbor) | MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an International Marketing Executive, you will be responsible for setting the stage for an excellent guest experience by providing exemplary duties. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

THE DAY-TO-DAY:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited number of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare, or discounts).
• Maintain property’s customer base to support increasing the customer development efforts.
• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant limited amount of marker authorization limits to qualifying customers.
• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate in-house casino customers.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

THE IDEAL CANDIDATE:

• Minimum Age Requirement: Must be at least 21 years old.
• At least 3 years of experience in casino marketing or sales.
• Fluent in two languages, enabling effective communication in a diverse international environment.
• Possession of a bachelor’s degree, or alternatively, four years of experience in sales or hospitality.
• Leadership Skills: Proven leadership abilities, capable of guiding teams and managing projects.
• Flexibility to adapt to various situations and challenges that come with an international setting.
• A strong focus on providing exceptional service to create a memorable experience for guests.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!