International Executive Host (MGM National Harbor) | MGM Resorts International

Job Description

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

• From Workday, click “View Profile” at the top right corner.
• Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.

After you’ve completed these steps, come back to this application page and you’re ready to apply!

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are

you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts,

we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As an International Executive Host, you will be responsible for setting the stage for an excellent guest experience by providing exemplary duties. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

THE DAY-TO-DAY:

• Evaluate and monitor customers' casino activities to offer tailored incentives.
• Authorize comps and allowances like rooms, meals, event tickets, and more, within set limits.
• Foster the growth of the property's customer base through active engagement and interaction.
• Welcome customers from specific regions at check-in and check-out, ensuring a personalized and satisfying experience.
• Extend marker authorization limits to eligible customers, if permitted.
• Represent the company at special events, enhancing marketing efforts and customer relations.
• Uphold strict confidentiality of customer information, adhering to privacy policies.
• Address and resolve customer disputes, aiming for a resolution that pleases both the customer and the company.
• Stay compliant with local laws and regulations, including Title 31, and participate in all required compliance training.

THE IDEAL CANDIDATE:

• Minimum Age Requirement*: Must be at least 21 years old
• Sales Expertise: At least one year of experience in sales, demonstrating the ability to engage and persuade customers.
• Language Proficiency: Fluent in two languages, enabling effective communication in a diverse international environment.
• Educational: Possession of a Bachelor's degree, or alternatively, four years of experience in sales or hospitality.
• Leadership Skills: Proven leadership abilities, capable of guiding teams and managing projects.
• Adaptability: Flexibility to adapt to various situations and challenges that come with an international setting.
• Customer Service Orientation: A strong focus on providing exceptional service to create a memorable experience for guests.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!