Identity Membership Representative (Full-Time) – The Cosmopolitan | MGM Resorts International

Administration
February 21, 2024
Full Time

Job Description

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Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The primary responsibility of the MGM Rewards Representative is to provide service to guests at the MGM Rewards desk, including  promoting and enrolling them in the MGM Rewards program, conducting redemptions and transaction of MGM Rewards promotions,  answering questions about the MGM program or the property.

THE DAY-TO-DAY:

  • Assist guests with all requests, answer questions about MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable), Special Event offers, program changes or update and understand and ensure consistent promotion of GameSense problem gambling program.
  • Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers.     
  • Apply MGM Rewards Points to guests' Hotel folio.
  • Track and adjust sales receipts for members non-gaming spend
  • Redeem myVEGAS rewards and issue comps/FREEPLAY
  • Navigate multiple computer systems, including Patron Management, myVegas where applicable), Veridoc
  • Work with VIP Services to correct hotel reservations
  • Assist casino slot host in issuing discretionary and MGM Rewards Point Comps
  • Assists with promotional Slot Tournaments and event ticket distribution

IDEAL CANDIDATE:

  • Proficient computer skills
  • Prior experience in a casino setting
  • One (1) year of customer service experience

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Gaming Registration

Location

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