HR Shared Services Supervisor – Tier 2 | MGM Resorts International

Human Resources
Las Vegas, New Mexico, United States
August 8, 2024
Full Time

Job Description

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The HR Shared Services Supervisor is responsible for managing the workflow to ensure all transactions are completed accurately and within our service level agreement for all of MGM Resorts International. Provides support in the implementation of standardized policies and practices that are associated with HR Shared Services and works closely with the HRSS Director, HRSS Managers, and the Center of Excellence business partners. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as departmental and MGM Resorts International policies, practices and procedures.

THE DAY-TO-DAY:

  • Supervise the day-to-day operations of the HR Shared Services Center as a member of the HRSSC management team including training new team members, completing quality assurance audits to ensure an employee experience.
  • Working together with the HRSSC manager to ensure that the HRSSC has the right number of people focused on the appropriate business need to ensure the HRSSC operates in the most employee responsive and efficient manner.
  • Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
  • Address human resources issues, such as attendance and interpersonal conflicts in the workplace Identify and develops continuous improvement strategies in order to identify efficiencies and continue to streamline processes.

WHAT YOU WILL NEED:

  • High School Diploma or GED.
  • At least two (2) years of prior relevant experience in human resources or a related field.

WHAT WILL HELP YOU STAND OUT:

  • Strong practical experience and knowledge of human resources and/or benefits operations in the hospitality and/or service industry.
  • Call center leadership experience.
  • Associate's degree in a related field or equivalent experience.

THE PERKS & BENEFITS:

  • Health, vision, and dental insurance
  • 401k plan
  • Paid lunch breaks with access to the Employee Dining Room
  • Professional development opportunities
  • Tuition reimbursement 
  • Exclusive discounts on entertainment, food, hotel stays, and more.

Location

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