Housekeeping Supervisor | Crowne Plaza Hotels & Resorts

Job Description

Whats the job?

As Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Your day to day

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties

• Promote teamwork and quality service through daily communication and coordination with other departments

• Assist with deep cleaning projects and assist housekeeping staff during high volume periods

• Support recruitment duties to ensure the housekeeping team is adequately staffed

• Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations 

• Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.

• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.

What we need from you

• Minimum 2 years’ experience working in housekeeping in a hotel

• Supervisory or training experience preferred

• Strong organisational skills

• Good verbal and written communication skills and the ability to engage well with both the team and guests

• Strong attention to detail

• Opera experience is preferred

Whats the job?

As Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Your day to day

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties

• Promote teamwork and quality service through daily communication and coordination with other departments

• Assist with deep cleaning projects and assist housekeeping staff during high volume periods

• Support recruitment duties to ensure the housekeeping team is adequately staffed

• Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations 

• Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.

• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.

What we need from you

• Minimum 2 years’ experience working in housekeeping in a hotel

• Supervisory or training experience preferred

• Strong organisational skills

• Good verbal and written communication skills and the ability to engage well with both the team and guests

• Strong attention to detail

• Opera experience is preferred