Housekeeping – Head Houseman – Kona Village | Rose Wood

December 12, 2023

Job Description

OVERVIEW/BASIC FUNCTION:

Refilling storages with linen, terry, guest amenities and supplies. Removing dirty linen and garbage from rooms. Assist room attendants in completing rooms and fulfilling guest requests. Maintaining storages clean and kept organized. Responsible for reporting any maintenance discrepancies. Receive and store housekeeping supplies. Take trash out to loading dock. Deliver and retrieve guest requests in a timely manner. Refill Room Attendant chemical bottles. Retrieve and storeroom Attendant carts and vacuum.

Retrieve and deliver Spa and Pool linen. Responsible for HSK golf carts. Must have a flexible schedule. Must have a valid Hawaii Driver’s license.

RESPONSIBILITIES:

    Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

    Ensure that standards are maintained at a superior level on a daily basis.

    Monitor and control operation of various sections including, but not limited to linen room, floors, public areas, offices, and storerooms.

    Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies

    Ensure guest complaints are resolved in a timely manner.

·       Refill Housekeeping storages on a daily basis, including placing linen, terry, guest amenities and supplies.

·       Clean Housekeeping storages on a daily basis.

·       Remove dirty linen and terry from rooms, pool areas, Spa and any other Hotel areas as needed.

·       Assist room attendants in completing rooms’ cleanliness, including delivery of special linen/terry, cleaning high spots, cleaning AC vents, cleaning windows.

·       Clean Housekeeping hallway and light covers as needed.

·       Sweep, mop back hallway, stairwell, and housekeeping areas.

·       Buff housekeeping hallway daily as needed.

·       Shampoo carpets as needed.

·       Pick up and Deliver all items requested by guests.

·       Make up rollaway and store.

·       Make up baby cribs and store.

·       Refill chemical stations in Housekeeping storages

·       Clean all service elevators (tracks, walls, floors, etc.) as needed.

·       Pick up new supplies at loading dock.

·       Store new supplies in the proper storage areas.

·       Take all trash to compactor, take recycle to recycling station.

·       Must be able to perform special projects assigned by supervisors or managers.

·      Must be able to assist in other duties like help do turndown service, help lobby attendants and office cleaner.

·       Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

    All other duties as required.

QUALIFICATIONS:

    Experience: Minimum one year’s experience as a senior cleaner/houseperson for a luxury or ultra-luxury hotel or resort.

    Education: High school diploma.

    General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills: Knowledge of proper cleaning techniques, requirements, and use of equipment and machinery, knowledge of proper chemical handling.

    Language: Required to speak, read and write English, with fluency in other languages preferred.

    Physical Requirements: Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

    Licenses & Certifications: Hawaii Driver’s License is needed.

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