Housekeeping Coordinator | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role Directs a section of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.
What you will do
Answer Housekeeping telephone, using correct salutations and telephone etiquette. /適切な敬称、電話エチケットを用いて、ハウスキーピングの電話に応対する。 · Access all functions of computer; PMS, HotSOS, according to specifications. /仕様に従い、コンピューター、PMS、HotSOSを使用する。
· Print designated reports and distribute accordingly. /指定の報告書の印刷・配布。
· Update room status report in accordance with departmental procedures. /部署のプロシージャーに従い、ルームステータスレポートをアップデートする。 · Contact Floor Supervisor to resolve discrepant rooms. /不一致のある部屋をフロアスーパーバイザーに連絡し、修正する。
· Monitor and track the status of Out of Order rooms accordingly /使用不可の客室のステータスをモニターし追跡記録する。
· Prepare work orders for maintenance repairs and distribute them to the engineering department. Monitor completion of work orders submitted /保守修理の作業オーダーを作成し、エンジニアリングに依頼する。提出した作業オーダーの完了をモニターする。
· Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. /ハウスキーピングアイテム、サービスに関するゲストのリクエストを記録し、各スタッフ/部署に割り当て、対応を完了する。
· Review status of incomplete work and follow up actions with manager before leaving. /退勤の前には未完了の作業を確認し、マネージャーとフォローアップを行う。
· Perform any additional duties as assigned by the Director of Housekeeping / Assistant Manager/その他、ディレクターオブハウスキーピング/アシスタントマネージャーが指示する業務を行う。
What you bring
EDUCATION/学歴: High School education or equivalent experience/高校卒業もしくは同程度
EXPERIENCE/経歴: Prefer one to two years experience in related position with Four Seasons or other organization/フォーシーズンズまたは、他の企業にて、同等のポジションの経験が1～2年あることが望ましい
Ability to read, write and speak English & Japanese. /英語、日本語の読み書き、会話能力
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full-time position
Eight-hour shift, must have flexibility in availability to work according to business volume.
