Housekeeping Assistant Manager | Four Season

HOUSEKEEPING ASSISTANT MANAGER 

The Four Seasons Resort Hualalai is looking for a Housekeeping Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Housekeeping Assistant Manager has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

WHAT YOU’LL DO 

Oversees the Housekeeping Operation, which include, but not limited to, the following:   

• Manages the staff within the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. 

• Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use.  

• Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.  When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section.  Follows up to be sure work is completed. Releases checkout rooms to be sold. 

• Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets. 

• Ensures communications and follow-up on any problems, guest requests or special requirements. 

• Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. 

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 

• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as supply and maintenance costs. Recommends appropriate actions passed on results of inventory. Work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. 

• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. 

• Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  

•  And More!  

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States 

• Previous housekeeping experience preferred 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Salary Range: $ 72,000 – 74,000  

• An on-site Physical Therapist  

• 24-hour access to Indoor and Outdoor Gym 

• Holiday, Vacation & Sick pay 

• Robust Benefit Plan 

• Company Match 401K Plan 

• Laundered Employee Uniform 

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

• Complimentary stays at Four Seasons Worldwide 

• Training and Development Opportunities 

• Employee Recognition Programs 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai