House Attendant | Rose Wood

December 12, 2023

Job Description

Competitive Benefits:
Free Parking (if available)
Medical, Dental, Vision Benefits 
Competitive Pay Rates 
401k Plan and after 1 year up to 3% Match 
Paid Time Off (Vacation, Holidays, Sick and more) 
Complimentary Room Nights 
Restaurant Discount- 50% off F&B 
Complimentary Meal during your shift 
Life Insurance and AD&D Complimentary 
Short-Term Disability 
Long-Term Disability 
Pre-tax commuter benefits 
Flexible schedules 
Tuition Reimbursement up to $500 per year 
A clear career pathway – career advancement opportunities
Relationship Hospitality. It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.
House Attendant
The House Attendant is responsible for the overall cleanliness of the public areas and back of house areas in the hotel and restaurant. 
Maintain guest public areas including restrooms, hallways, service elevators, front desk, pool, rooftop, gym and ensuring the hotel standards of cleanliness are being met. 

Conduct laundry pressing, shoe cleaning and laundry delivery services. 

Thoroughly clean, disinfect and restock employee restrooms.

Responsible for the stocking of guest supplies and linens on the floor landings. 

Assisting the room attendants with any deep cleaning needs and movement of furniture.

Maintain complete knowledge of and comply with all departmental polices, service procedures and cleaning standards

Ensure that standards are maintained at a superior level. 

Receive clean linen deliveries and stock floor landings.

Remove dirty linen and trash from floor landings and take to designated areas.

Provide aid to the room attendant throughout the day with linens or any other supplies as needed.

Assist with deep cleaning of rooms, moving furniture, vacuuming, high dusting and window cleaning.

Strip & disinfect departure rooms, and shampoo carpets as assigned.

Deliver all items requested by guests.

Make up, store & deliver rollaway beds, cribs, baby amenities to guest rooms.

Frequent cleaning and disinfecting of high touch points in public areas.

Maintaining the overall cleanliness of the fitness center, pool & sundeck, front desk, hallways, public area bathrooms, guest elevators.

Clean, mop and vacuum all administrative office space. 

Deliver supplies & linens to the townhouses.

Exterior & and interior window cleaning of townhouses.

Removal of dirty linen and trash from townhouses and place in designated bins.

Pick up/assist with delivery of supplies at loading dock.

Store any delivery for housekeeping in the proper storage areas.

Perform special projects assigned by the Housekeeping Managers/supervisor.

Assist in other duties as needed to include turndown service and room cleaning.

Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.

All other duties as required by Housekeeping managers/Supervisors.

*The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position.
Experience: Minimum one year’s experience as a cleaner/house attendant for a luxury or ultra-luxury hotel or resort.
Education: High school diploma or equivalent education.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays
Technical Skills: Knowledge of proper cleaning techniques and equipment usage, knowledge of proper chemical handling.
Language: Required to speak, read and write in English, with fluency in other languages preferred.  
Physical Requirements: Must be able to exert physical effort in transporting supplies, cleaning cart, and cleaning equipment. Endure various physical movements throughout the work areas, ability to reach up and down, to lift, pull, push a minimum of 35 pounds, primarily work indoors and be able to move outdoors between the hotel and the townhouses, ability to stand stationary for long periods of time, and satisfactorily communicate with guests and co-workers to their understanding
Licenses/Certifications: None required.

Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.