House Attendant – Extra | Rose Wood

December 12, 2023

Job Description

Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the
same sentiment, then this opportunity is for you.
The Carlyle, A Rosewood Hotel is looking for a House Attendant. The ideal candidate will have responsibilities include but are not limited to: cleaning all public
areas including employee restrooms, locker rooms, walkways, restaurant outlets, fitness center and the spa ensuring the resort standards of cleanliness. Responsible
for reporting any maintenance discrepancies. Receive and store Housekeeping supplies. Deliver and retrieve guest requests in a timely manner. Assist room
attendants in any heavy cleaning and maintain a high standard of cleanliness and service and at times.
Essential Duties and Responsibilities
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Clean administrative offices including Reservations, manager’s offices, and F&B. (Empty trash, dust, sweep, mop, vacuum if necessary)
• Clean the lobby. (Straighten furniture, empty trash, dust, sweep, mop)
• Replace supplies in guest restroom, empty trash, wipe down counters, sinks and toilets
• Clean the glass mirror and windows to the restaurant outlets and fitness center
• Clean housekeeping storerooms as directed
• Clean Housekeeping and Administrative offices as directed
• Clean spa areas when assigned.
• Complete banquet setups
• Move, push, relocate furniture as directed
• Deliver all items requested by guests.
• Transport additional beds when required as well as transport other resort furniture when required i.e. rollaways
• Transport and set up baby cribs and store.
• Vacuum rugs and carpet when and where needed such as managers offices and villas.
• Collect trash and place in appropriate disposable areas when required.
• Assist room attendants in heavier cleaning work.
• When required, wax floors, shampoo carpets and upholstery, brush cobwebs from ceilings and clean screen
• Pick up new supplies at storage room
• Store room attendant’s cart inside the storage room.
• Must be able to perform special projects assigned by the AM/PM supervisor
• Clean screens, windows, fans, patio, steps, blocks and high dust in guest rooms.
• Must be able to assist in other duties like help do turndown service, help lobby attendants and office cleaner.
• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
• Maintain assigned Guest hallways, backlandings and service staircases clean and organized at all times. Dust, vacuum, mop, clean baseboards, picture
frames, light fixtures, storage areas and linen closets, clean elevator tracks.
• Remove trash from the assigned floors.
• Clean outlets when assigned.
• Sort, distribute and pick up linen from the floors.
• Remove soiled linen and trash from the service area and take to appropriate locations in the prescribed manner.
• Take up any tasks assigned by the supervisors as and when needed
• Must be able to work independently and as a team player
• Perform General Cleaning
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Participate in quality control activities.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.
• High school diploma or equivalent work experience.
• Licenses & Certifications: None required
• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property.
Hourly Rate: $28.40 – $37.87
Competitive Benefits
• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
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