Hotel No.2 – Full Service Hotel (Greater China) | IHG Army Hotels

Job Description

Your day to day

People

• Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Recommend or initiate any HR elated actions where needed  
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

Guest Experience

• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members 
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities 

 Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts 
• Act as public relations representative to raise awareness of hotel and brand in local community 
• Drive team member involvement in community organisations, activities and businesses  
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
• Must speak Chinese
• Fluent English preferred

Your day to day

People

• Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Recommend or initiate any HR elated actions where needed  
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

Guest Experience

• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members 
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities 

 Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts 
• Act as public relations representative to raise awareness of hotel and brand in local community 
• Drive team member involvement in community organisations, activities and businesses  
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
• Must speak Chinese
• Fluent English preferred