Hotel Manager | Rose Wood

December 12, 2023

Job Description


Job Summary:

Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties in his/her absence.

Essential Duties and Responsibilities – (Key Activities)

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments.

Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.

Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.

 Interface with corporate officers in the execution of corporate goals.

Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star” status.

As a member of the executive team, work closely with other team members in achieving hotel’s goals and objectives.

Establish annual objectives for Executives and Department Heads reporting to him or her.

Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.

Serve as Manager On Duty.

Interact in courteous and professional manner with all guests, associates and community members.

Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties.

Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.

Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.

Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints.

Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

Maintain safety and cleanliness of work area.