Hawaiian Cultural Ambassador (Casual) – Grand Wailea, A Waldorf Astoria Resort | Waldorf Astoria Hotels & Resorts

Job Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Hawaiian Cultural Ambassador to join the Team!  

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.  

  • Classification: Casual
  • Shift: Various – must have availability to work weekends, weekdays, and holidays.  (Will be working at least one weekend day and another day during the week, will help cover current Full-Time shifts) 

Want to learn more? Hotel Website,Facebook,Instagram, YouTube 

What will I be doing?

Craft unforgettable experiences and activities that not only showcase our rich cultural heritage but also set Grand Wailea apart as the premier resort in Hawaiʻi. Collaborate with the Cultural Programming Manager to design and deliver exceptional guest experiences that honor our island’s traditions and values, while also providing seamless support to ensure each is successful.

The essential function of the role include, but are not limited to: 

  • Create & facilitate Hawaiian cultural classes and demonstrations for guests.  Classes include but are not limited to: ʻōlelo Hawaiʻi, hula, ‘ukulele, lei making, poi pounding, ‘ohe kāpala, ‘upena kiloi, and kaula.
  • Research, develop, and implement on-going enhanced cultural activities, events, and immersive experiences to further differentiate Grand Wailea as the paramount Hawai‘i resort for cultural integration and innovation.

  • Offer guidance in the use of Hawaiian cultural practices, language, and traditions to departments

  • Support internal Team Member initiatives such as but not limited to Team Member recognition programs, service anniversaries, Keiki Party, Team Member Holiday party, Team Member survey, discount programs, etc.
  • Provide cultural welcomes and sense-of-place openings for VIPs, Discovery Visits, Pre-Cons, and group opening receptions alongside Cultural Programming Manager or on behalf of Cultural Programming Manager

  • Create and facilitate Hawaiian cultural training classes for GW team members in such things as, but not limited to: Hawaiian language, history, cultural traditions and crafts, Hawaiian values.

  • Facilitate cultural trainings during leadership meetings.

The ideal candidate will have some of the following knowledge, skills or abilities:

  • Working knowledge of the Hawaiian Language
  • In-depth knowledge of the Hawaiian Culture and class subjects
  • Must have working knowledge and able to instruct in specialty classes: Hawaiian Culture, History, Language, and various traditional Hawaiian practices and lifestyle.
  • Ability to listen and communicate effectively with resort guests and other team members.
  • Ability to extend arms, stoop, stand, bend, and walk in public areas for extended periods of time.
  • Ability to read reports.
  • Ability to write sign-out logs and monitor inventory.
  • Ability to handle multiple tasks.
  • Ability to work in cold and hot weather.
  • Computer literate.
  • Detail oriented and flexibility to easily adapt.
  • Good interpersonal, organizational, and professional skills.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Integrity – We do the right thing, all the time.
  • Leadership – We’re leaders in our industry and in our communities.
  • Teamwork – We’re team players in everything we do.
  • Ownership – We’re the owners of our actions and decisions.
  • Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World’s Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

  • Access to your pay when you need it through DailyPay 
  • Medical Insurance Coverage – for you and your family  
  • Mental Health Resources 
  • Best-in-Class Paid Time Off (PTO) 
  • Go Hilton travel discount program 
  • Supportive parental leave 
  • Matching 401(k) 
  • Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount 
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
  • Career growth and development 
  • Team Member Resource Groups 
  • Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.  

Pay Rate: The hourly rate is $30.00 per hour and is based on applicable and specialized experience and location.