Guest Services Agent | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

Four Seasons Hotel Hampshire – seeking a Guest Services Agent

Join a diverse and talented Guest Services team in the English countryside, only 15 minutes from Fleet.

Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in a picturesque countryside estate, with 133 bedrooms, a varied selection of restaurants for the guests to dine in and an award-winning spa. 

The role of GSA involves:

The Guest Services Agent is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The GSA is based at the main entrance and greets each guest by name upon arrival and departure. This person transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The role is also responsible for valet parking.

The ideal Guest Services Agent candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service:

Previous experience within luxury hospitality preferable

The following skills are required:

Excellent communication skills and the ability to take a proactive approach to understanding guests needs and desires.

Exceptional customer service skills.

Fluency in English is required.

This role is physical by nature and the ability to push and lift luggage trolleys is required.

A clean driving license with permission to drive in the UK is required.

Due to the insurance requirements, candidates must be over the age of 21.

Join the team at Four Seasons Hotel Hampshire and you will be eligible for a range of benefits, including:

• Highly competitive remuneration package and service charge

• Guest Experience Program, including an overnight stay with breakfast

• Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment

• Excellent Training and Career Development opportunities

• 28 days holiday (increasing based on length of service)

• Opportunities to build a successful career with global potential 

• Access to Wagestream – a salary advance benefit 

• Discounted Gym Membership

• WeCare Employee Well Being Platform

• Uniform and meals on duty

• Employee Recognition Programmes and more!!

An excellent position for a customer focused individual wishing to build a career with a leading luxury hotel company.