Guest Service Officer | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort’s spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.
Responsibilities
1. Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
2. Welcome hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. Handle a multitude of keys.
4. Quote and be familiar with room and rate availability for current and future dates.
5. Accept reservations, changes and cancellations in the absence of reservations staff.
6. Select and block rooms and pre-register for arriving individuals or groups assist in escorting and room orientation to all group guests.
7. Check in walk in, individuals and group guests.
8. Work closely with the bell staff to coordinate the efficient handling of guest luggage.
9. Work closely with the Concierge Staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
10. Handle guest problems or complaints.
11. Utilize the computer system in running daily reports and in blocking special requests.
12. Handle safety deposit box requests, including distributing, giving access to and closing procedures.
13. Complete key packets and vouchers, and to modify registration cards.
14. Maintain a balanced bank assigned to you from the hotel.
What to expect: you will…
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Learn more about what it is like to work at Four Seasons – visit us:
https://www.facebook.com/FourSeasonsJobs
